Kyne ("Kyne", "we", "us", or "our") provides Shopify Plus development, enterprise WooCommerce development, SEO/GEO/AEO, performance marketing, PR, influencer marketing, branding, and agentic AI services to clients worldwide. This Privacy Policy explains what information we collect through kyne.agency (the "Site"), how we use it, and the choices you have.
1. Information we collect
We collect information in the following ways:
- Information you provide directly: when you submit a contact form, request a free AEO audit, book a call, or email us, we collect details such as your name, work email, phone number, company name, website URL, and any message or project information you share.
- Information collected automatically: like most websites, we use analytics tools (Google Analytics and Microsoft Clarity) that collect information about your visit, including pages viewed, time on site, approximate location, device and browser type, and referring source.
- Cookies: we use cookies and similar technologies to operate the Site and understand how it's used. See our Cookie Policy for details.
2. How we use your information
We use the information we collect to:
- Respond to enquiries and deliver requested services (including free AEO audits)
- Communicate with you about your project, proposal, or ongoing engagement
- Improve the Site, our services, and our marketing
- Understand aggregate traffic patterns and how visitors use the Site
- Meet legal, tax, and contractual obligations
We do not sell your personal information to third parties.
3. Who we share information with
We share information with a limited set of service providers who help us run the Site and our business, including our form and CRM provider (Formidable Forms, hosted on our CMS), analytics providers (Google Analytics, Microsoft Clarity), and email/communication tools. These providers only process data on our instructions and are not permitted to use it for their own purposes.
We may also disclose information where required by law, to protect our legal rights, or in connection with a merger, acquisition, or sale of business assets.
4. Data retention
We retain enquiry and client data for as long as needed to deliver our services, maintain our business records, and meet legal and tax obligations, after which it is deleted or anonymised.
5. Your rights
Depending on where you're located, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to request a copy of your data in a portable format. To exercise any of these rights, email us at hello@kyne.agency and we'll respond within a reasonable timeframe.
6. International brands
We work with clients across the US, UK, Europe, the Middle East, and India. If you contact us from outside India, your information will be transferred to and processed in India, where our team is based, and handled in accordance with this Policy.
7. Data security
We use reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we take data protection seriously across our own systems and those of our service providers.
8. Children's privacy
The Site is intended for businesses and professionals. We do not knowingly collect personal information from children under 16.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last updated" date above when we do.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at hello@kyne.agency or +91 87965 97266.